Return & Refund Policy
Last Updated: October 2, 2026
At CleanRide, we want you to be satisfied with your purchase. If you are not satisfied with your order, please review the return and refund guidelines below.
1. Return Window
We accept eligible returns within 30 days of delivery.
To be eligible for a return, the item must:
- Be unused or only minimally used
- Be in its original condition
- Be returned with its original packaging when reasonably possible
- Not be damaged due to misuse, improper use, or neglect
- Include proof of purchase or your order information
Items that do not meet these requirements may not be eligible for a refund.
2. Non-Returnable Items
Certain items may not be eligible for return for safety, hygiene, or other reasonable business purposes.
These may include:
- Used cleaning products
- Products that have been contaminated or damaged after delivery
- Items damaged through improper use
- Gift cards, where applicable
- Clearance or final-sale items when clearly identified as final sale
If you are unsure whether your item qualifies for a return, contact us before sending it back.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Your name
- A description of the problem
- Clear photographs of the item and packaging when applicable
After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution.
4. Change of Mind
If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return requirements.
Customers may be responsible for return shipping costs for change-of-mind returns.
5. How to Request a Return
To request a return, contact us at:
Email: [YOUR BUSINESS EMAIL]
Please include:
Order Number:
Name:
Item(s) You Want to Return:
Reason for Return:
Do not send products back to the return address shown on your shipping label unless we have provided return instructions.
6. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer-protection law, the customer is generally responsible for return shipping costs.
For approved returns involving defective, damaged, or incorrect products, CleanRide may provide a return shipping label or reimburse reasonable return shipping costs, depending on the circumstances.
7. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
8. Partial Refunds
In certain circumstances, we may issue a partial refund if:
- The item has been used beyond what is reasonably necessary to inspect it
- The item is returned damaged
- Parts or accessories are missing
- The item has lost value due to customer handling
Any reduction will be based on the condition of the returned product and applicable law.
9. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not received it, first check your bank or payment account.
You should then contact your payment provider or financial institution, as processing times can vary.
If you still have not received your refund, contact us at [YOUR BUSINESS EMAIL].
10. Exchanges
We may offer exchanges for eligible products depending on availability.
If you need an exchange, contact us at [YOUR BUSINESS EMAIL] before sending your item back.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
11. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be canceled once it has been processed, packed, or shipped.
If an order cannot be canceled before shipment, you may need to follow the return process described above.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or remove any rights or remedies that you may have under applicable federal, state, or local consumer-protection laws.
Where applicable law provides additional rights regarding defective, damaged, or misrepresented products, those rights will continue to apply.
13. Contact Us
For questions regarding returns, refunds, exchanges, or damaged orders, please contact:
CleanRide
Email: [YOUR BUSINESS EMAIL]
Business Address: [YOUR BUSINESS ADDRESS]
Website: [YOUR WEBSITE URL]